Policy Overview
Renmark offers a customer-friendly return and refund policy to ensure complete satisfaction with your purchases.
Cancellation Before Shipment (India Only)
If your order hasn't been shipped yet, you can cancel it through:
Via My Orders
- Go to your account Orders
- Select order to cancel
- Click 'Cancel Item'
- Provide reason and confirm
Via Help Center
- Click 'Have a Concern'
- Select 'Submit a Request'
- Provide order ID and details
Via Email/Call
Contact customer support with your order ID to request cancellation.
Refund Process
Refund Timelines
- Pre-shipment cancellation: 24-48 business hours
- Post-shipment returns: After warehouse verification
- Card/Net Banking: 2-3 days to reflect in account
- Cash on Delivery: Bank transfer within 2-3 days
Renmark Wallet Option
For faster processing, you can opt to receive refunds directly to your Renmark Wallet for future purchases.
Return Process (India)
You can raise return/exchange requests within 15 days of delivery:
Via My Orders
- Go to 'Orders'
- Select 'Have a Concern'
- Proceed with reason
Conditions
- Original packaging required
- Seals/labels must be intact
- Free gifts must be returned
- Partial returns accepted
International Returns
Important Notes
- Only for damaged/defective/expired/wrong products
- Must be unused in original packaging
- Customs fees reimbursed as coupon
- Requires customs receipt copy
Non-Returnable Items
General Conditions
- Damaged due to misuse/overuse
- Missing original packaging/accessories
- Tampered serial numbers
- Used or altered products
- Requests after 15 days
- Free promotional products
Non-Returnable Categories
- Customized products (lipsticks, compacts, etc.)
- Personal care appliances
Damaged/Defective Items
For damaged/defective/wrong items received, follow these steps within 15 days:
Required Information
- Clear images of damaged product
- Copy of invoice
- Detailed description of issue
Discount Vouchers & Loyalty Points
Policy
- Discount vouchers are one-time use only
- Loyalty points will be credited back for cancellations
Why Choose Renmark
FREE SHIPPING
Free Shipping on all orders
100% COST EFFECTIVE
Organic Products Under Your Budget
ONLINE SUPPORT 24/7
Easy Customer Support: info@renmarkbiz.com